Refund policy

■ Initial defective product arrived

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・ Although every effort has been made to ensure the quality of the product, if the product is damaged or soiled, please contact us by email (info@dverg.shop) within 7 days of receiving the product.
Depending on the stock status, we will accept returns and exchanges.
* In this case, the shipping fee will be borne by our shop.

■ Replacement at the convenience of the customer

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・ You will be responsible for the round-trip shipping fee.

■ Returns due to customer convenience

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・ You will be responsible for the shipping fee and the return fee of 800 yen.

・ If a refund is required due to a return due to the customer's convenience, the transfer fee will be borne by the customer.

■ If we cannot accept returns or exchanges

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・ Items that have been received for more than 7 days

・ Products that customers have used once

・ Products that have been damaged or soiled by the customer

・ Products with odors such as cigarettes and perfumes

・ If the product box, instruction manual, or other attachments such as tags are damaged, soiled, lost, or destroyed.

・ Products processed by customers

・ Products that have been repaired or cleaned after delivery

・ Sale items

・ Others (those with a statement on each product listing page that returns cannot be accepted)