Shipping Information
Shipping
Courier
Domestic Shipping:Japan Post / Yamato Transportation
International Shipping:EMS
International Shipping:EMS
Shipping Fee
| Region | Prefecture | Fee |
| Hokkaido | Hokkaido | 1,050yen |
| North Tohoku | Aomori, Iwate, Akita | 750yen |
| South Tohoku | Miyagi,Yamagata,Fukushima | 700 |
| Kanto | Ibaragi, Tochigi, Gunma,Saitama, Chiba, Tokyo, Kanagawa, Yamagata |
700yen |
| North Shinetsu | Nigata, Nagano, Toyama, Ishikawa, Fukui |
700yen |
| Tokai | Gifu, Shizuoka, Aichi, Mie | 700yen |
| Kansai | Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama |
700yen |
| Chugoku | Tottori, Shimane, Okayama, Hiroshima, Yamaguchi |
700yen |
| Shikoku | Tokushima, Kagawa, Ehime, Kochi | 750yen |
| Kyushu | Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima |
750yen |
| Okinawa | Okinawa | 2,000yen |
| International | International | It will be calculated at checkout |
International shipping fee
*Free shipping is not applicable to international shipments.
International shipments are automatically calculated and displayed on the payment screen.
International shipments are automatically calculated and displayed on the payment screen.
Delivery days
As a rule, orders are shipped within 2 to 3 days of placing the order.
For pre-order items, the expected delivery date is shown on the product page.
If you order both regular and pre-order items, they will be shipped together after the pre-order items arrive.
In principle, international shipments will be shipped within 2 to 3 days, but there may be a delay in the arrival of international mail due to the COVID. Please understand that there may be delays in the arrival of international packages
For pre-order items, the expected delivery date is shown on the product page.
If you order both regular and pre-order items, they will be shipped together after the pre-order items arrive.
In principle, international shipments will be shipped within 2 to 3 days, but there may be a delay in the arrival of international mail due to the COVID. Please understand that there may be delays in the arrival of international packages
International Shipping
We do not accept returns or refunds at the convenience of the customer.
If the product is damaged or stained, we will return it at our expense for a refund.
We do not accept returns or exchanges of defective or different items for packages that have been shipped overseas using our forwarding service.
If the product is damaged or stained, we will return it at our expense for a refund.
We do not accept returns or exchanges of defective or different items for packages that have been shipped overseas using our forwarding service.
Payment method
Credit card
We accept VISA, Master Card, American Express, and JCB. Credit cards are accepted for one-time payment only. We do not accept installment payments or lump-sum bonus payments. Please note that we do not accept installment payments or lump-sum bonus payments.
Amazon Pay / Google Pay / Apple Pay
Customers who have accounts with various payment services can shop using their registered payment methods.
Cancellation and refund policy
About exchanges and cancellation
We take all possible measures to ensure the quality of our products, but in the unlikely event that an item is damaged or stained, we will accept returns or exchanges, depending on the availability of the product.Please note that the customer is responsible for all handling fees for returns and exchanges for their own reasons.
Please note that we cannot accept returns or exchanges in the following cases
Products that customers have used once
Products damaged or defaced by the customer
・ Products with odors such as cigarettes and perfumes
・ If the product box, instruction manual, or other attachments such as tags are damaged, soiled, lost, or destroyed.
Products processed by customers
・Products that have been repaired or cleaned after delivery
・Sale items
・Others (those with a statement on each product listing page that returns cannot be accepted)
Return policy
Please contact us by e-mail at the contact information below within 7 days of receipt of the product.
mail：info@dverg.shop
mail：info@dverg.shop
Return shipping charges and refunds
Please note that the customer is responsible for all handling fees for returns and exchanges for their own reasons.
International shipments cannot be returned for any reason.
We will bear the return shipping costs in case of defects due to our reasons.
Replacement at the customer's convenience (within Japan)
The customer will be responsible for the return shipping costs.
Returns for customer's convenience (within Japan)
You will be charged for the return shipping and a restocking fee of 800 yen.
In the event of a refund due to a return at the customer's convenience, the transfer fee will be borne by the customer.
International shipments cannot be returned for any reason.
We will bear the return shipping costs in case of defects due to our reasons.
Replacement at the customer's convenience (within Japan)
The customer will be responsible for the return shipping costs.
Returns for customer's convenience (within Japan)
You will be charged for the return shipping and a restocking fee of 800 yen.
In the event of a refund due to a return at the customer's convenience, the transfer fee will be borne by the customer.